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COMPLAINTS
Financial planning
ANZ has confirmed that financial advisers reduce the number of complaints around life insurance at claims time....
Financial planning
Financial services providers must clearly and explicitly explain to clients that they could seek assistance from FOS should the need arise to complain about a dispute....
Editorial
The Government has commissioned a timely review of the external dispute resolution schemes covering financial services, but it should focus more on equity and effectivene...
Policy & Regulation
ASIC deputy chairman, Peter Kell, has admitted that prior to issues around CommInsure, it had received few complaints about life insurance claims handling....
Financial planning
Financial difficulty disputes declined by 12 per cent over the last 12 months despite the controversies engulfing the planning sector....
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MARKET INSIGHTS
Podcast
Interesting. Would be good to know the details of the StrategyOne deal....
It’s astonishing to see the FAAA now pushing for more advisers by courting "career changers" and international recruits,...
increased professionalism within the industry - shouldn't that say, FAR register almost halving in the last 24 months he...