Multiple TAL case managers appeared to have instructed investigators to attend hospitals and police stations under false pretences as part of what appeared to be a firm-w...

The Royal Commission has heard of TAL’s invasive investigation methods for the purpose of avoiding the approval of income protection policies on the basis of non-disclosu...

The Royal Commission has heard that CommInsure ran misleading and deceptive ads, with Commissioner Kenneth Hayne QC suggesting its reprimand by ASIC for doing so was ligh...

The Royal Commission has heard that a CommInsure customer was denied a claim following breast cancer treatment, despite two doctors confirming to the insurer that her pro...

CommInsure was aware that its definition of “heart attack” for insurance claims was outdated and could potentially result in the rejection of otherwise legitimate claims ...

CBA has acknowledged that it was not frank and open in a dispute with the Financial Ombudsman Service, the Royal Commission has been told....

Freedom’s retention practices make it “unnecessarily difficult to cancel [insurance] policies” with just 28.5 per cent of customers trying to cancel funeral insurance cov...

Freedom received 72 cancellation calls a day from customers for its funeral insurance policy over a 13-month period, with 13 per cent of those calls coming during the fir...

Freedom chief operating officer Craig Orton has admitted to the Royal Commission that aggressive insurance sales practices within his organisation led to poor customer ou...

Freedom ended dubious sales practices for four insurance products just days before appearing before the Royal Commission, then failed to disclose this information to the ...

With insurance sales practices proving a focus of the Royal Commission’s current hearings, the Commission has heard of how Freedom sold a disabled man funeral insurance a...

The Royal Commission has pointed to flaws and inconsistencies in the regulatory environment around life insurance, including that there is no penalty capable of being imp...

In a hearing littered by admissions of wrongdoing by Clearview, the Royal Commission has heard the insurer’s chief risk officer, Gregory Martin, detail how the firm breac...

The practice of offering “downgraded” life insurance products has come under the spotlight at the Royal Commission, with Clearview questioned over its practice of offerin...