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BIG FOUR
Life/Risk
Dissatisfied home loan customers and a slide in branch banking dragged satisfaction levels down with the major banks in the lead up to the holiday period....
News
Mutual bank clients were more satisfied than the Big Four's customers, as their satisfaction fell on the back of home loan dissatisfaction. ...
Financial planning
Customer advocacy ratings show that the big banks have failed to maintain stability when it comes to customer satisfaction and loyalty....
Financial planning
The Big Four’s tainted reputations have not deterred their customers who are still rating their banks at least seven out of 10, according to DBM Consultants....
Financial planning
Overall customer satisfaction levels for the Big Four remain high despite negative publicity and decreased home-loan customer satisfaction, according to a Roy Morgan surv...
Financial planning
The satisfaction level among customers of the ‘big four’ banks was higher in July, according to Roy Morgan Research....
Funds management
Customer satisfaction with the big four banks has declined in five out of the last six months and is now 1.9 percentage points below last July....
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MARKET INSIGHTS
Podcast
This verdict highlights something deeply wrong and rotten at the heart of the FSCP. We are witnessing a heavy-handed, op...
Interesting. Would be good to know the details of the StrategyOne deal....
It’s astonishing to see the FAAA now pushing for more advisers by courting "career changers" and international recruits,...