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LIFE/RISK
Editorial
The Royal Commission has laid bare appalling practices within some of the insurance call centres, making direct life/risk sales something which may bring into question th...
Life/Risk
Allianz attempted to either change or kill two separate independent reports into its compliance procedures that were unfavourable to the insurer’s processes, the Royal Co...
Life/Risk
The Royal Commission has heard that Allianz is checking past compliance issues to see if they should have been reported to a regulator, in addition to its approximately 1...
Life/Risk
The Royal Commission today heard that AMP failed to refund members’ estates for fees charged on life insurance after AMP knew they had died....
Life/Risk
AMP Limited charged a non-smoker $72,000 worth of premiums designed to be for smokers under a system that required non-smokers to submit a declaration identifying themsel...
Life/Risk
The Royal Commission has heard that TAL’s treatment of an insured not only denied the mentally ill customer assistance at various points of her claim, but also actively c...
Life/Risk
TAL has today faced rigorous questioning by the Royal Commission as to whether case managers and senior staff were incentivised to deny claims as quickly as possible....
Life/Risk
Multiple TAL case managers appeared to have instructed investigators to attend hospitals and police stations under false pretences as part of what appeared to be a firm-w...
Life/Risk
The Royal Commission has heard that CommInsure ran misleading and deceptive ads, with Commissioner Kenneth Hayne QC suggesting its reprimand by ASIC for doing so was ligh...
Life/Risk
The Royal Commission has heard that a CommInsure customer was denied a claim following breast cancer treatment, despite two doctors confirming to the insurer that her pro...
Life/Risk
CommInsure was aware that its definition of “heart attack” for insurance claims was outdated and could potentially result in the rejection of otherwise legitimate claims ...
Life/Risk
Freedom’s retention practices make it “unnecessarily difficult to cancel [insurance] policies” with just 28.5 per cent of customers trying to cancel funeral insurance cov...
Life/Risk
Freedom received 72 cancellation calls a day from customers for its funeral insurance policy over a 13-month period, with 13 per cent of those calls coming during the fir...
Life/Risk
Australian insurers are behind their international counterparts in readiness for new major new accounting standards, a survey by KPMG has shown....
Life/Risk
Freedom ended dubious sales practices for four insurance products just days before appearing before the Royal Commission, then failed to disclose this information to the ...
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MARKET INSIGHTS
Podcast
This verdict highlights something deeply wrong and rotten at the heart of the FSCP. We are witnessing a heavy-handed, op...
Interesting. Would be good to know the details of the StrategyOne deal....
It’s astonishing to see the FAAA now pushing for more advisers by courting "career changers" and international recruits,...