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DAVID LOCKE
Financial planning
The 2023–24 financial year saw over 105,000 financial complaints filed to AFCA, with its chief ombudsman expressing disappointment in the 9 per cent year-on-year rise....
Financial planning
AFCA has told the Senate economics committee that alleged losses from Dixon Advisory clients are an estimated $458 million while outlining the concerns it is observing in...
Financial planning
AFCA has already received almost 70,000 complaints since the start of the financial year, and chief executive David Locke has warned this sustained high growth shows the ...
Financial planning
AFCA’s chief ombudsman David Locke has stated the magnitude of complaints received by the body is growing at an “unsustainable rate” and urged companies to improve their ...
Financial planning
As the Australian Financial Complaints Authority reaches five years of operation, chief ombudsman David Locke has recognised the majority of financial firm members are n...
Financial planning
The proposed user-pays model from the Australian Financial Complaints Authority followed industry feedback and would see 98% of investment and advice members pay only a $...
Financial planning
The first review of the Australian Financial Complaints Authority has made 13 recommendations for its improvements but acknowledged these may result in increased costs fo...
Financial planning
The Australian Financial Complaints Authority is examining fees and funding ahead of the findings from an independent review and how it can treat smaller firms more fairl...
People & Products
Jan McClelland has been jointly appointed to chair the Life Code Compliance Committee by the Financial Services Council and the Australian Financial Complaints Authority....
Financial planning
There are just a few days left for firms to provide responses to financial difficulty complaints for internal dispute resolution as the extension implemented by the Austr...
Financial planning
There were 1,332 complaints out of 84,500 against planners in the last financial year which the Australian Financial Complaints Authority says is “fantastic”....
Policy & Regulation
MCR Partners has been banned from lodging complaints under the first invocation of rule 2.2, which excludes complainants represented or assisted by an agent receiving rem...
People & Products
Justin Untersteiner has been appointed by the Australian Financial Complaints Authority as chief operating officer....
Financial planning
The authority handled over 70,000 complaints signalling there is more to be done to restore faith in financial services....
People & Products
The Australian Financial Complaints Authority (AFCA) has appointed Dr June Smith as deputy chief ombudsman, and Evelyn Halls as lead ombudsman banking and finance....
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MARKET INSIGHTS
Podcast
Completely agree Peter. The definition of 'significant change is circumstances relevant to the scope of the advice' is s...
This verdict highlights something deeply wrong and rotten at the heart of the FSCP. We are witnessing a heavy-handed, op...
Interesting. Would be good to know the details of the StrategyOne deal....