CLAIMS

People & Products

AMP superannuation members will transition to TAL’s insurance offering in Q2 2024, while the insurer has appointed a new chief claims officer from Westpac....

Expert Analysis

With claims handling moving into a front-line service, it is vital for the insurance industry to balance digitisation with human empathy, writes Jenny Oliver....

image
Life/Risk

Fewer claims would need to be paid if insurers were to only pay medical bills of sick workers, according to Maurice Blackburn Lawyers. ...

image
Superannuation

The funds are analysing data to identify members and employers in bushfire areas to provide support....

image
Life/Risk

Legislation surrounding the regulation of claims handling may have insurers and related parties look to fall under a single Australian Financial Services License to ease ...

image
Life/Risk

The Australian Prudential Regulation Authority has produced data confirming the value of life/risk advisers at claim time....

image
Life/Risk

ASIC has found that 60% of ‘activities of daily living’ claims are declined and AMP, Asteron, and Westpac had decline rates higher than expected....

image
Life/Risk

A major insurer has backdated an update of two of its outdated medical definitions, meaning consumers who had their claim rejected previously may be able to get a new dec...

image
Expert Analysis

Delays, both unreasonable and not, are entrenched deeply in the insurance claims process. Col Fullagar outlines why these delays occur and the deep damage they can cause ...

image
Policy & Regulation

Urgent reform is needed to prevent insurers unfairly denying claims, according to the Australian Lawyers Alliance. ...

image
Policy & Regulation

Life insurance companies are now under a legal obligation to provide consistent data on claims and disputes to the Australian Prudential Regulation Authority and the Aust...

image
Tech

MetLife Australia has launched digital claims tracker to allow claimants to manage and track their claims....

image
Life/Risk

An additional layer of assistance to help consumers make a claim would add more confusion and would be seen as a way to discourage consumers from making a claim, a panel ...

image
News

ASIC will soon request claims outcome data from life insurers as part of their 2017 industry review, according to Peter Kell, Deputy Chair of ASIC. ...

image
Financial planning

The wealth division of CBA has rejected suggestions it deliberately avoids paying customers in its claims handling department in its opening remarks to the PJC....

image
sub-bgsidebar subscription

Never miss the latest news and developments in wealth management industry

MARKET INSIGHTS

Interesting. Would be good to know the details of the StrategyOne deal....

4 days 3 hours ago

It’s astonishing to see the FAAA now pushing for more advisers by courting "career changers" and international recruits,...

3 weeks 2 days ago

increased professionalism within the industry - shouldn't that say, FAR register almost halving in the last 24 months he...

4 weeks 1 day ago

Insignia Financial has made four appointments, including three who have joined from TAL, to lead strategy and innovation in its retirement solutions for the MLC brand....

2 weeks 4 days ago

A former Brisbane financial adviser has been charged with 26 counts of dishonest conduct regarding a failure to disclose he would receive substantial commission payments ...

3 days 1 hour ago

Pinnacle Investment Management has announced it will acquire strategic interests in two international fund managers for $142 million....

2 days 4 hours ago