CLAIMS

People & Products

AMP superannuation members will transition to TAL’s insurance offering in Q2 2024, while the insurer has appointed a new chief claims officer from Westpac....

Expert Analysis

With claims handling moving into a front-line service, it is vital for the insurance industry to balance digitisation with human empathy, writes Jenny Oliver....

image
Life/Risk

Fewer claims would need to be paid if insurers were to only pay medical bills of sick workers, according to Maurice Blackburn Lawyers. ...

image
Superannuation

The funds are analysing data to identify members and employers in bushfire areas to provide support....

image
Life/Risk

Legislation surrounding the regulation of claims handling may have insurers and related parties look to fall under a single Australian Financial Services License to ease ...

image
Life/Risk

The Australian Prudential Regulation Authority has produced data confirming the value of life/risk advisers at claim time....

image
Life/Risk

ASIC has found that 60% of ‘activities of daily living’ claims are declined and AMP, Asteron, and Westpac had decline rates higher than expected....

image
Life/Risk

A major insurer has backdated an update of two of its outdated medical definitions, meaning consumers who had their claim rejected previously may be able to get a new dec...

image
Expert Analysis

Delays, both unreasonable and not, are entrenched deeply in the insurance claims process. Col Fullagar outlines why these delays occur and the deep damage they can cause ...

image
Policy & Regulation

Urgent reform is needed to prevent insurers unfairly denying claims, according to the Australian Lawyers Alliance. ...

image
Policy & Regulation

Life insurance companies are now under a legal obligation to provide consistent data on claims and disputes to the Australian Prudential Regulation Authority and the Aust...

image
Tech

MetLife Australia has launched digital claims tracker to allow claimants to manage and track their claims....

image
Life/Risk

An additional layer of assistance to help consumers make a claim would add more confusion and would be seen as a way to discourage consumers from making a claim, a panel ...

image
News

ASIC will soon request claims outcome data from life insurers as part of their 2017 industry review, according to Peter Kell, Deputy Chair of ASIC. ...

image
Financial planning

The wealth division of CBA has rejected suggestions it deliberately avoids paying customers in its claims handling department in its opening remarks to the PJC....

image
sub-bgsidebar subscription

Never miss the latest news and developments in wealth management industry

MARKET INSIGHTS

GG

So shareholders lose a dividend plus have seen the erosion of value. Qantas decides to clawback remuneration from Alan ...

2 months 1 week ago
Denise Baker

This is why I left my last position. There was no interest in giving the client quality time, it was all about bumping ...

2 months 1 week ago
gonski

So the Hayne Royal Commission has left us with this. What a sad day for the financial planning industry. Clearly most ...

2 months 1 week ago

A Sydney-based financial adviser has been banned from providing financial services in the interest of consumer protection after failing to act on conduct concerns. ...

3 weeks 3 days ago

ASIC has cancelled the AFSL of a $250 million Sydney fund manager, one of two AFSL cancellations announced by the corporate regulator....

3 weeks 1 day ago

Having divested its advice business in August, AMP is undergoing restructuring in at least four other departments amid a cost simplification program....

2 weeks 5 days ago