AMP opts for TAL’s insurance as chief claims officer gets hired

23 January 2024
| By Laura Dew |
image
image
expand image

TAL has appointed a chief claims officer and its insurance has been chosen as the default for AMP’s superannuation offering.

Georgina Croft will join the insurer’s executive team on 1 March 2024 as the chief claims officer, taking over from Jenny Oliver who was promoted to chief executive for group life and retirement in October 2023. 

Croft joins from Westpac where she was, most recently, the chief customer services officer at BT Financial Group, and she previously worked as the chief operating officer for the bank’s insurance division. 

Brett Clark, group CEO and managing director, said: “TAL remains focused on delivering industry-leading claims experience and claims outcomes for our customers and partners, supported by technology and digital capabilities. 

“Georgina’s extensive leadership experience and customer focus, joined with TAL’s continued investment in digital-first claims services and our people, will continue to make the end-to-end claims experience better, faster and simpler for our customers.”

Croft added: “I look forward to working with the claims team to deliver even more for our customers and partners to ensure TAL leads in the industry in claims experience and claims outcomes.”

The payment of claims has been a hot topic, with the Australian Financial Complaints Authority stating delays with claims payments by insurers is among on the most-common issues in the complaints it receives.

Partnership with AMP

In a second move, the firm has been appointed by AMP as its default and retail insurance provider for superannuation members following an “extensive tender process” to find the best offering in the market.

This is an extension of the two firm’s partnership as TAL already underwrites the annual bonus for retirees in AMP’s MyNorth Lifetime income product, which was launched in 2022. 

Superannuation members will now receive personalised insurance services, access to TAL’s health and wellbeing program and claims support services. 

Members will be transitioned over to TAL in the second quarter of 2024. 

AMP general manager, master trust, David Clark, said: “Our members will benefit by way of insurance pricing reductions along with the introduction of digital capability that will empower them with access to online quote calculators, underwriting and claims lodgement and tracking.

“We also expect to improve member engagement through TAL’s health and wellbeing program promoting preventative education, rewards, return to work rehab services, early intervention and mental health support.”

Oliver said: “At TAL, we are committed to enhancing the experience of super fund members and helping them understand the value insurance provides at every stage of life.

“Together with AMP, we are excited by the opportunity to uplift the life insurance experience for more than 270,000 Australians.”


 

Read more about:

AUTHOR

Recommended for you

sub-bgsidebar subscription

Never miss the latest news and developments in wealth management industry

MARKET INSIGHTS

GG

So shareholders lose a dividend plus have seen the erosion of value. Qantas decides to clawback remuneration from Alan ...

2 months 1 week ago
Denise Baker

This is why I left my last position. There was no interest in giving the client quality time, it was all about bumping ...

2 months 1 week ago
gonski

So the Hayne Royal Commission has left us with this. What a sad day for the financial planning industry. Clearly most ...

2 months 1 week ago

A Sydney-based financial adviser has been banned from providing financial services in the interest of consumer protection after failing to act on conduct concerns. ...

3 weeks 3 days ago

ASIC has cancelled the AFSL of a $250 million Sydney fund manager, one of two AFSL cancellations announced by the corporate regulator....

3 weeks 1 day ago

Having divested its advice business in August, AMP is undergoing restructuring in at least four other departments amid a cost simplification program....

2 weeks 5 days ago