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CBA
Financial planning
CBA has completed assessing the remaining cases in its advice review program, with the compensation amount totalling $23 million to date....
Superannuation
A comfortable retirement is only expected for 53 per cent of Australian households, according to a report....
Accounting
Small and regional banks have been found to be the highest-performing in Australia when ranked on issues related to customer satisfaction....
Financial planning
A forensic report found the CBA failed to meet the time-frames for several clients who requested reviews for poor advice provided between 2003 and 2012....
Life/Risk
CommInsure has received positive feedback from the launch of a tele claims service and updates to its product offerings....
Financial planning
CBA has reported a slight uptick in AUM and FUA in its wealth management division in a period where the sector had not met expectations for other banks such as ANZ and We...
Financial planning
ANZ, NAB, CBA, Westpac and AMP licensees have paid around $23.7 million in refunds for fees charged without the actual provision of advice, with the refund total likely t...
News
Despite the negative publicity around the banking inquiry, bank customer satisfaction improved in September, Roy Morgan Research found....
Financial planning
Customer advocacy ratings show that the big banks have failed to maintain stability when it comes to customer satisfaction and loyalty....
Financial planning
The Commonwealth Bank has offered almost $4.9 million in compensation to clients who received poor advice while it has offered compensation to 201 cases for poor advice i...
Financial planning
Overall customer satisfaction levels for the Big Four remain high despite negative publicity and decreased home-loan customer satisfaction, according to a Roy Morgan surv...
Financial planning
The Commonwealth Bank of Australia has paid $180,000 for four infringement notices for breaches of responsible lending law....
Financial planning
The Commonwealth Bank has so far paid over $9.4 million to over 700 customers under its Open Advice Review Program, with assessments to finish by the end of the year....
News
The Commonwealth Bank of Australia (CBA) has today released the findings from its Corporate Responsibility Report for 2016....
Financial planning
The Commonwealth Bank has established a Customer Advocate function in response to the ABA’s banking industry initiatives package in April. ...
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Podcast
So we are now underwriting criminal scams?...
Glad to see the back of you Steve. You made financial more expensive, not more affordable as you claim, and presided ...
Completely agree Peter. The definition of 'significant change is circumstances relevant to the scope of the advice' is s...