AFCA appoints deputy chief ombudsman
The Australian Financial Complaints Authority (AFCA) has appointed Dr June Smith as deputy chief ombudsman, and Evelyn Halls as lead ombudsman banking and finance.
Smith was an internal promotion having previously been previously lead ombudsman superannuation, advice, investments and life insurance.
Halls was promoted from being ombudsman banking and finance decisions, both appointments were effective from 29 July, 2019.
David Locke, AFCA chief executive and chief ombudsman, said Smith had a proven track record at AFCA and predecessor schemes.
“June has a wealth of financial sector experience and well-developed relationships with regulators, industry and consumer groups,” Locke said.
“June is well recognised for her work developing codes of practice to improve customer outcomes, along with her efforts in promoting professional standards and business ethics in the financial advice industry.”
Smith said fairness underpinned what the organisation does and one of her first tasks would be to oversee AFCA’s Fairness Project.
“Work has already commenced on a new Fairness Project to investigate how we can ensure AFCA decisions are made fairly and to identify a framework for confirming that complaints are consistently resolved in a way that is fair, efficient, timely and independent,” Smith said.
AUTHOR
Chris Dastoor
Recommended for you
Momentum Media’s wealth publishing network is pleased to announce the launch of the annual Australian Wealth Management Summit 2025.
Trustee and fund administration platform MSC Group has promoted Shelley Brown as its chief operations officer, having successfully completed the integration of the Certane Corporate Trust business.
Australian Unity’s group managing director and chief executive has announced his plans to retire at the end of the year after two decades leading the company.
TAL has appointed a senior manager for investment strategy and portfolio management who joins from a lead role at AIA.
