retention policies

Financial planning

Staff lacking knowledge of firms’ business goals

Half of advice firms are failing to communicate their plans for the business with their employees which could cause problems with staff retention, according to Business H...

Life/Risk

Freedom admits to dodgy policy retention practices

Freedom’s retention practices make it “unnecessarily difficult to cancel [insurance] policies” with just 28.5 per cent of customers trying to cancel funeral insurance cov...

Life/Risk

Insurer hit with 72 attempted cancellations daily

Freedom received 72 cancellation calls a day from customers for its funeral insurance policy over a 13-month period, with 13 per cent of those calls coming during the fir...