refund

Financial planning

Citigroup to refund $3 million for general v personal advice blurring

A major bank will refund over $3 million to more than 100 retail customers, after an investigation into whether customers believed they were receiving personal rather tha...

Life/Risk

TAL refunds $900,000 to funeral insurance customers

TAL has offered refunds totalling $900,000 to 1,200 funeral insurance customers after reporting to the Australian Securities and Investments Commission that it failed to ...

Life/Risk

CBA starts another round of refunds

The Commonwealth Bank has again been forced to make amends to customers, this time setting aside $16 million for refunds for personal and home loan protection products....

Policy & Regulation

CommSec pays $700k infringement penalty

CommSec paid a penalty of $700,000 to comply with two infringement notices and voluntarily refunded $1.1 million in brokerage to over 25,000 clients....