Norman Morris

Financial planning

Bank satisfaction rises post-Royal Commission dip

Customer satisfaction among the big four banks is improving for the first time since the Royal Commission, according to Roy Morgan research....

Financial planning

Banks see first marginal improvement in customer satisfaction

Bank customer satisfaction has seen its first positive monthly move since prior to the start of the Banking Royal Commission, according to Roy Morgan’s latest survey. ...

Financial planning

Advisers miss opportunities by focusing on top end

Only 16.8 per cent of wealth management product holders obtained their fund from a professional adviser, according to new results from Roy Morgan. ...

Superannuation

RC sees industry funds increase satisfaction lead over retail

As the banks face issues with customer satisfaction so too have their associated super funds, with industry funds having increased their customer satisfaction ratings ove...

Financial planning

Bank satisfaction declines 3% since Banking Royal Commission

In the six months to October, satisfaction with banks fell to 78 per cent, with satisfaction declining a total of 3.2 per cent since the Banking Royal Commission began, a...

Financial planning

Big Four hit hardest in satisfaction ratings

The Royal Commission has unsurprisingly hit consumers’ satisfaction with the banks, with negative sentiment toward the Big Four accounting for most of the drop....

Superannuation

Super gender gap shrinking for all ages: Roy Morgan

The superannuation gap between women and men has shrunk “considerably” over the last decade, going from a gap of 9.1 percentage points in 2008 to 4.3 percentage points no...

Financial planning

Pre-boomers using advice professionals the most

New research from Roy Morgan shows that almost half the people born before 1946 had purchased wealth management products from a professional adviser, well above the level...

Financial planning

Do planners pose a risk to industry funds?

New research from Roy Morgan has suggested that financial planners and self-managed superannuation funds pose a risk to member retention by industry superannuation funds....