internal dispute resolution

Financial planning

All eyes are now on ASIC as licensees await how the regulator will use the internal dispute resolution regime data submitted as the deadline is reached....

Financial planning

ASIC IDR reporting kicks in for AFSLs

Hundreds of AFSLs with retail authorisation must now report internal dispute resolution to ASIC by 29 February as the final tranche of the regime’s implementation kicks i...

Financial planning

AFCA complaints surpass 100k in 2023

AFCA’s chief ombudsman David Locke has stated the magnitude of complaints received by the body is growing at an “unsustainable rate” and urged companies to improve their ...

Superannuation

ASIC pulls up TelstraSuper on IDR inefficiencies

The corporate regulator has commenced its first proceedings on internal dispute resolution requirements as it takes TelstraSuper to the Federal Court....

Financial planning

AFCA IDR deadline extension approaching

There are just a few days left for firms to provide responses to financial difficulty complaints for internal dispute resolution as the extension implemented by the Austr...

Policy & Regulation

Industry funds urge publication of firm level complaints data

The number of complaints received about individual firms should be available to financial services customers, according to the Australian Institute of Superannuation Trus...

Policy & Regulation

ASIC suggests formal IDR complaint recognition of Twitter comments

Financial firms which receive adverse comments on social media such as Twitter will be required to recognise them as legitimate complaints under the Australian Securities...