Integrity Resolutions

Expert Analysis

Col Fullager examines examples of poor insurer conduct and how the firms could have behaved better towards the client....

Expert Analysis

Claims pre-assessment & preparation

Submitting an insurance claims form requires preparation, writes Col Fullagar, and while this may take time, it will save time and be appreciated by clients in the long r...

Expert Analysis

COVID-19: Insurance FAQ

The major insurers have been faced with some key challenges as a result of COVID-19. Col Fullagar looks at the issues and the implications resulting from the pandemic....

Expert Analysis

Let prudence prevail

Life insurers are under the spotlight of APRA over their handling and the sustainability of disability income insurance claims, writes Integrity Resolution’s Col Fullagar...

Expert Analysis

Insurers behaving badly

With many individuals unknowingly finding themselves without life insurance as a result of low super balances, Col Fullagar outlines whether the conduct of insurers has i...

Expert Analysis

Income protection: Why is it so?

The components of life insurance and income protection can seem like a maze. Col Fullagar turns the confusion to clarity by looking to the past to explain why each compon...

Expert Analysis

Replacement business is no joking matter

Replacing insurance cover can be complicated and fraught with risk. Col Fullagar outlines steps advisers can take to navigate conversations with clients around this and e...

Expert Analysis

The skullduggery of delays

Delays, both unreasonable and not, are entrenched deeply in the insurance claims process. Col Fullagar outlines why these delays occur and the deep damage they can cause ...

Expert Analysis

Income protection divorce settlements - benefit commutations

With income protection insurance benefit commutations becoming increasingly prevalent and calls from the insured and advisers seeking assistance growing, Col Fullagar pro...