IDR

Financial planning

How many licensees successfully filed their first IDR report?

ASIC has issued its first update since the completion of the internal dispute resolution reporting deadline, sharing the percentage of first-time reports that were submit...

Financial planning

IDR reporting shines spotlight on advisers’ complaint management

It may be licensees’ responsibility to report internal dispute resolution regime data to ASIC next month, but they are reminding their advisers of the importance of keepi...

Financial planning

ASIC IDR reporting kicks in for AFSLs

Hundreds of AFSLs with retail authorisation must now report internal dispute resolution to ASIC by 29 February as the final tranche of the regime’s implementation kicks i...

Policy & Regulation

Advisers need to avoid regulator 'radar'

Financial advisers need to make sure all their new regulatory requirements are in place by October to avoid any scrutiny from the regulators, even if they aren’t receivin...

Policy & Regulation

ASIC publishes IDR data dictionary and glossary

The internal dispute resolution reporting documents have been released ahead of the pilot test which will launch later this year....

Policy & Regulation

'Spirit of intent' focus of compliance guidance

The corporate regulator says the “spirit of intent” rather than a literal understanding of requirements will be the focus on compliance guidance....

Superannuation

ASIC puts super funds on notice on complaints handling

Superannuation funds have been warned to get their houses in order to deal with the new internal dispute resolution regime being overseen by the Australian Securities and...

Financial planning

IDR trumps EDR for licensees

New data provided to a Parliamentary Committee had revealed the degree to which licensees are better offer resolving client remediation and other complaints via Internal ...

Financial planning

How ASIC preferred consumer group views on tighter IDR time-frames

Consumer groups’ views proved far more effective in convincing the Australian Securities and Investments Commission to tighten internal dispute resolution timeframes to 3...

Financial planning

ASIC updates complaints guidance

The Australian Securities and Investments Commission has released final updated guidance on how financial firms should deal with consumer and small business complaints. ...

Policy & Regulation

Industry funds urge publication of firm level complaints data

The number of complaints received about individual firms should be available to financial services customers, according to the Australian Institute of Superannuation Trus...

Policy & Regulation

ASIC suggests formal IDR complaint recognition of Twitter comments

Financial firms which receive adverse comments on social media such as Twitter will be required to recognise them as legitimate complaints under the Australian Securities...

Policy & Regulation

ASIC to sharpen IDR requirements

The Australian Securities and Investments Commission has foreshadowed further pressure on financial services licensees as a review of internal dispute resolution identifi...

Financial planning

FOS option not explicitly advised to clients

Financial services providers must clearly and explicitly explain to clients that they could seek assistance from FOS should the need arise to complain about a dispute....