CUSTOMER SATISFACTION

Financial planning

Two advice professionals have shared five key takeaways as to how advisers can strengthen their communication with clients, especially at review time, in order to build d...

Financial planning

With new clients demonstrating lower satisfaction levels than existing ones, Business Health has shared tips for improving clients’ contentment....

Financial planning

Bank customer satisfaction has seen its first positive monthly move since prior to the start of the Banking Royal Commission, according to Roy Morgan’s latest survey. ...

image
Superannuation

As the banks face issues with customer satisfaction so too have their associated super funds, with industry funds having increased their customer satisfaction ratings ove...

image
Financial planning

Bank customers are less likely to recommend their bank as a result of the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry,...

image
Financial planning

Bank customer satisfaction has dropped to its lowest monthly satisfaction level since April 2012 as the Finance Royal Commission continues....

image
Financial planning

Bank customer satisfaction has dropped to the lowest level since May 2012, prior to the Royal Commission, says Roy Morgan....

image
Superannuation

Industry superannuation fund high-balance members were the most satisfied of all super members with balances over $100,000, according to Roy Morgan....

image
Financial planning

The Commonwealth Bank has once again recorded the highest level of customer satisfaction out of the big four banks....

image
Financial planning

The Big Four’s tainted reputations have not deterred their customers who are still rating their banks at least seven out of 10, according to DBM Consultants....

image
Financial planning

Overall customer satisfaction levels for the Big Four remain high despite negative publicity and decreased home-loan customer satisfaction, according to a Roy Morgan surv...

image
Funds management

Customers were most satisfied with the Commonwealth Bank, giving it the top spot among the big four banks despite recent negative publicity surrounding the bank. ...

image
Financial planning

Satisfaction with the big banks among home loan customers seem to be back on track following a dip after home loan rates increased last year, Roy Morgan research found....

image
Financial planning

New findings from a report released by Roy Morgan show that only 6.6 per cent of Australians are using an adviser or personal bank to interact with their bank....

image
Financial planning

Australia’s Big Four Banks are failing to maximise their share of high net worth individuals’ (HNWIs’) wallets, despite consumer satisfaction levels being at a record hig...

image
sub-bgsidebar subscription

Never miss the latest news and developments in wealth management industry

MARKET INSIGHTS

Interesting. Would be good to know the details of the StrategyOne deal....

3 days 11 hours ago

It’s astonishing to see the FAAA now pushing for more advisers by courting "career changers" and international recruits,...

3 weeks 1 day ago

increased professionalism within the industry - shouldn't that say, FAR register almost halving in the last 24 months he...

4 weeks 1 day ago

Insignia Financial has made four appointments, including three who have joined from TAL, to lead strategy and innovation in its retirement solutions for the MLC brand....

2 weeks 3 days ago

A former Brisbane financial adviser has been charged with 26 counts of dishonest conduct regarding a failure to disclose he would receive substantial commission payments ...

2 days 9 hours ago

Pinnacle Investment Management has announced it will acquire strategic interests in two international fund managers for $142 million....

1 day 12 hours ago