CUSTOMER SATISFACTION

Financial planning

Two advice professionals have shared five key takeaways as to how advisers can strengthen their communication with clients, especially at review time, in order to build d...

Financial planning

With new clients demonstrating lower satisfaction levels than existing ones, Business Health has shared tips for improving clients’ contentment....

Financial planning

Bank customer satisfaction has seen its first positive monthly move since prior to the start of the Banking Royal Commission, according to Roy Morgan’s latest survey. ...

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Superannuation

As the banks face issues with customer satisfaction so too have their associated super funds, with industry funds having increased their customer satisfaction ratings ove...

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Financial planning

Bank customers are less likely to recommend their bank as a result of the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry,...

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Financial planning

Bank customer satisfaction has dropped to its lowest monthly satisfaction level since April 2012 as the Finance Royal Commission continues....

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Financial planning

Bank customer satisfaction has dropped to the lowest level since May 2012, prior to the Royal Commission, says Roy Morgan....

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Superannuation

Industry superannuation fund high-balance members were the most satisfied of all super members with balances over $100,000, according to Roy Morgan....

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Financial planning

The Commonwealth Bank has once again recorded the highest level of customer satisfaction out of the big four banks....

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Financial planning

The Big Four’s tainted reputations have not deterred their customers who are still rating their banks at least seven out of 10, according to DBM Consultants....

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Financial planning

Overall customer satisfaction levels for the Big Four remain high despite negative publicity and decreased home-loan customer satisfaction, according to a Roy Morgan surv...

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Funds management

Customers were most satisfied with the Commonwealth Bank, giving it the top spot among the big four banks despite recent negative publicity surrounding the bank. ...

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Financial planning

Satisfaction with the big banks among home loan customers seem to be back on track following a dip after home loan rates increased last year, Roy Morgan research found....

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Financial planning

New findings from a report released by Roy Morgan show that only 6.6 per cent of Australians are using an adviser or personal bank to interact with their bank....

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Financial planning

Australia’s Big Four Banks are failing to maximise their share of high net worth individuals’ (HNWIs’) wallets, despite consumer satisfaction levels being at a record hig...

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MARKET INSIGHTS

GG

So shareholders lose a dividend plus have seen the erosion of value. Qantas decides to clawback remuneration from Alan ...

2 months 1 week ago
Denise Baker

This is why I left my last position. There was no interest in giving the client quality time, it was all about bumping ...

2 months 1 week ago
gonski

So the Hayne Royal Commission has left us with this. What a sad day for the financial planning industry. Clearly most ...

2 months 1 week ago

A Sydney-based financial adviser has been banned from providing financial services in the interest of consumer protection after failing to act on conduct concerns. ...

3 weeks 3 days ago

ASIC has cancelled the AFSL of a $250 million Sydney fund manager, one of two AFSL cancellations announced by the corporate regulator....

3 weeks 1 day ago

Having divested its advice business in August, AMP is undergoing restructuring in at least four other departments amid a cost simplification program....

2 weeks 5 days ago