customer remediation

Policy & Regulation

ASIC consults on licensee remediation guidance

The most common “stumbling block” in consumer remediation by licensees was underinvesting in systems which have led to multiple failures....

Policy & Regulation

ASIC consults on consumer remediation

The corporate regulator’s consultation aims to help firms identify issues that can lead to remediations earlier and to have arrangements and systems in place to return mo...

Financial planning

ANZ customer remediation charges up $559m

ANZ has been charged $559 million in customer remediation in 2H19, bringing the full year 2019 charges to $682 million....

Financial planning

NAB expects further adviser provisioning

National Australia Bank has revealed it is expecting to have to provide further provisioning around client remediation for adviser service fees for self-employed advisers...

Policy & Regulation

Poor breach reporting a lead indicator for ASIC embedding

The Australian Securities and Investments Commission has signalled that financial institutions with a poor breach reporting record are likely to find themselves dealing w...