Life insurance claims specialist, Col Fullagar says life insurers appear to be falling back into their bad old ways, including using the Government’s COVID-19 stimulus me...
Col Fullager examines examples of poor insurer conduct and how the firms could have behaved better towards the client....
Submitting an insurance claims form requires preparation, writes Col Fullagar, and while this may take time, it will save time and be appreciated by clients in the long r...
The major insurers have been faced with some key challenges as a result of COVID-19. Col Fullagar looks at the issues and the implications resulting from the pandemic....
Mike Taylor writes that few, if any, of the major players are arguing that the Australian Prudential Regulation Authority got it wrong with its major intervention with re...
Life insurers are under the spotlight of APRA over their handling and the sustainability of disability income insurance claims, writes Integrity Resolution’s Col Fullagar...
The Australian Securities and Investments Commission’s Federal Court case against major insurer, TAL, will test the circumstances and extent to which life insurers can ga...
With many individuals unknowingly finding themselves without life insurance as a result of low super balances, Col Fullagar outlines whether the conduct of insurers has i...
The components of life insurance and income protection can seem like a maze. Col Fullagar turns the confusion to clarity by looking to the past to explain why each compon...
Replacing insurance cover can be complicated and fraught with risk. Col Fullagar outlines steps advisers can take to navigate conversations with clients around this and e...
Delays, both unreasonable and not, are entrenched deeply in the insurance claims process. Col Fullagar outlines why these delays occur and the deep damage they can cause ...
With income protection insurance benefit commutations becoming increasingly prevalent and calls from the insured and advisers seeking assistance growing, Col Fullagar pro...
Col Fullagar tells five short stories that may be suitable as bedtime reading for those interested or involved in the Royal Commission....
Col Fullagar looks at when an insurer’s statement on income protection are taken as facts but are, in fact, bollocks....
Col Fullagar reviews ASIC’s life insurance industry report and finds there are some serious issues in the claims management protocols of potentially all insurers....
Interesting. Would be good to know the details of the StrategyOne deal....
It’s astonishing to see the FAAA now pushing for more advisers by courting "career changers" and international recruits,...
increased professionalism within the industry - shouldn't that say, FAR register almost halving in the last 24 months he...