Insurance claims handling should not be encumbered by the same obligations as financial advice because it would risk making it unaffordable to super fund members, accordi...

A new survey has confirmed what most life/risk advisers already know, that clients dislike insurers which bury them in paperwork and inflict sizeable premium increases....

Col Fullagar reviews ASIC’s life insurance industry report and finds there are some serious issues in the claims management protocols of potentially all insurers....

The Australian Securities and Investments Commission had fallen short in its review of claims-handling by not sufficiently consulting advisers and clients, according to I...

An additional layer of assistance to help consumers make a claim would add more confusion and would be seen as a way to discourage consumers from making a claim, a panel ...

The Australian Securities and Investments Commission wants more power to deal directly with insurance claims handling issues....