CLAIMS HANDLING

Life/Risk

The Australian Securities and Investments Commission (ASIC) has raised more concerns over life insurance claims handling by some insurers....

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Policy & Regulation

Insurance claims handling should not be encumbered by the same obligations as financial advice because it would risk making it unaffordable to super fund members, accordi...

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Life/Risk

A new survey has confirmed what most life/risk advisers already know, that clients dislike insurers which bury them in paperwork and inflict sizeable premium increases....

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Features

Col Fullagar reviews ASIC’s life insurance industry report and finds there are some serious issues in the claims management protocols of potentially all insurers....

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Life/Risk

The Australian Securities and Investments Commission had fallen short in its review of claims-handling by not sufficiently consulting advisers and clients, according to I...

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Life/Risk

An additional layer of assistance to help consumers make a claim would add more confusion and would be seen as a way to discourage consumers from making a claim, a panel ...

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Life/Risk

The Australian Securities and Investments Commission wants more power to deal directly with insurance claims handling issues....

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