Business Health

Financial planning

Could advisers better prepare for client feedback?

The majority of advisers are failing to proactively understand their clients’ needs and satisfaction, with just one in four practices formally seeking feedback in the las...

Financial planning

Preparing for the end of a client-adviser relationship

With four in 10 advisers viewing the intergenerational wealth transfer as a threat to their practice, Business Health explores what to do when an established client relat...

Financial planning

Seeking feedback to boost client retention

With only one-quarter of advice practices actively seeking feedback from clients, the Financial Advice Association Australia has emphasised why this is a critical tool fo...

Financial planning

Have client relationships fallen on the back burner?

As financial advisers balance competing business priorities, Business Health identifies four methods to foster strong client relationships....

Financial planning

How can advice practices boost efficiency without tech?

While technology plays a vital role in efficient financial advice firms, it remains just one piece of the wider puzzle in driving overall productivity, writes Business He...

Financial planning

Value for money: Justifying rising fees to clients

With the median annual advice fee up by 58 per cent from 2018, financial advisers are being encouraged to ensure clients confidently see value in the price they pay each ...

Financial planning

How can advice practices strengthen client satisfaction?

With new clients demonstrating lower satisfaction levels than existing ones, Business Health has shared tips for improving clients’ contentment....

Financial planning

Room for improvement with self-employed clients

There is an opportunity for advice firms to improve their relationships with self-employed clients, as Business Health finds they report low satisfaction levels with thei...

Financial planning

Salaries taking up almost half of advice firm revenues

Advice practices say salaries are taking up almost half of their revenue as the battle for talent heats up in an environment of adviser shortage, according to Business He...

Financial planning

Sole advice practitioners lacking business plans

While business plans are a necessity to drive growth and resilience in financial advice firms, only a third of sole practitioners have one, Adviser Ratings reveals. ...

Financial planning

Staff lacking knowledge of firms’ business goals

Half of advice firms are failing to communicate their plans for the business with their employees which could cause problems with staff retention, according to Business H...

Financial planning

Staff numbers down and profitability up at advice firms

With advice practices recording a slight uplift in profitability after years of decline, Business Health has outlined five key trends contributing to the change. ...

Financial planning

Australian clients unhappy with advisers’ communication

According to a Business Health survey, clients are dissatisfied with their adviser’s communication due to insufficient frequency and a lack of personalisation, and those ...

Features

InFocus: Successful advice firms will need new operating model

Financial advice businesses will need a new operating model if they want to remain successful which will be underpinned by technology creating more efficiencies, writes O...