BANKING SATISFACTION

Financial planning

Bank customer satisfaction has dropped to its lowest monthly satisfaction level since April 2012 as the Finance Royal Commission continues....

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Financial planning

Customer satisfaction with banks in the six months to March 2018 was 80.9 per cent, down marginally from 81.0 per cent in February, despite the revelations uncovered in t...

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News

The satisfaction level of the big four banks’ personal top-quintile customers was decidedly lower than low-quintile counterparts....

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Life/Risk

Dissatisfied home loan customers and a slide in branch banking dragged satisfaction levels down with the major banks in the lead up to the holiday period....

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