ANZ showcases OnePath enhancements

ANZ/OnePath/product/

image
image
expand image

ANZ has implemented OnePath technology to enhance claims processes, underwriting and trustee portals, showcasing the innovations on a national roadshow.

Key enhancements included SMS customer communications, a new online claims lodgement process, improved mental health claims management and new ways of accessing electronic insurance applications.

The roadshow also featured process improvements, in particular the recent partnership with Caseworks Australia, which offered mental health claimants medical assistance when filling out claims.

ANZ head of life insurance, Gerard Kerr, said technology and innovation had the potential to streamline and revolutionise aspects of the OnePath range.

“Technology is such a game changer for our clients, so we want to make sure we integrate it where it is of most use to them,” said Kerr. “They have asked for tools that give them more visibility, transparency and convenience, and our focus has been on delivering in these areas.”

Kerr said OnePath was working with the Sydney University of Technology’s Advanced Analytics Institute, to “meet and exceed best practice process standards” using technology. 

Read more about:

AUTHOR

Recommended for you

sub-bgsidebar subscription

Never miss the latest news and developments in wealth management industry

MARKET INSIGHTS

So we are now underwriting criminal scams?...

2 months 3 weeks ago

Glad to see the back of you Steve. You made financial more expensive, not more affordable as you claim, and presided ...

2 months 3 weeks ago

Completely agree Peter. The definition of 'significant change is circumstances relevant to the scope of the advice' is s...

4 months 4 weeks ago

ASIC has suspended the Australian Financial Services Licence of a Melbourne-based financial advice firm....

1 week 5 days ago

The corporate regulator has issued infringement notices to three AFSLs whose financial advisers provided personal advice to a retail client while unregistered....

2 weeks 3 days ago

ASIC has released the results of its first adviser exam to be held in 2025, with 241 candidates attempting the test....

3 weeks 1 day ago

TOP PERFORMING FUNDS

ACS FIXED INT - AUSTRALIA/GLOBAL BOND