AIA and Sunsuper streamline claims
Sunsuper and its key insurance partner, AIA Australia, have streamlined their claims process and reduced the amount of paperwork required to reduce the complexity of the process.
The eClaims initiative will allow fund members, doctors and employers to lodge, review, manage, and provide information for life insurance claims online.
AIA said it would reduce the amount of paperwork required in claims, enable quicker payments, and would help identify relevant return to work and rehabilitation services for members.
Sunsuper's manager for member benefits, Amalie White said the aim was to make the process easier.
"We know that members are more likely to seek advice outside of the fund, such as engaging lawyers, when they find the process too complex and overwhelming," White said.
"The launch of eClaims is a big step toward addressing that complexity."
AIA Australia chief group insurance officer, Stephanie Phillips said the initiative was part of a broader initiative for the insurer, with the aim of intervening in claims earlier, streamlining claims processes, and moving to an online platform for all of its key partners.
"The benefits this will provide…[include] improved decision times on claims and smarter requirements gathering, which will cut down processing delays," she said.
Recommended for you
The Federal Court has dismissed a conflicted remuneration case brought by ASIC against the director of life insurance distributor Freedom Group, where Bali holidays and Vespa purchases were among sales incentives.
Policy and advocacy specialist Benjamin Marshan has left the Council of Australian Life Insurers after less than a year, having joined in March from the Financial Planning Association of Australia.
The declining volume of risk advisers meant KPMG has found a rising lapse rate for insurance policies arranged by independent financial advisers, particularly in the TPD and death cover space.
The Life Insurance Code of Practice has transferred from the Financial Services Council to the Council of Australian Life Insurers.
