Service levels lift Macquarie Life
Macquarie Life has attributed communications and call centre support as key reasons for it being awarded Five Star status in the Beaton Benchmarks 2011 – Life Insurance Intermediaries Study for the fourth consecutive year.
Macquarie Life pointed out that the Beaton study of more than 1,000 financial advisers had given the company the highest overall satisfaction rating of 82.1 per cent, which was above the industry average of 78.5 per cent.
Head of Macquarie Life, Justin Delaney, said being recognised for its strengths in these areas is testament to Macquarie Life’s strong focus on support and service.
Commenting on the results, Beaton head of research, Rebecca Sheils said Macquarie Life was significantly outperforming the industry average for overall satisfaction.
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