Royal Commission flags fees and regulatory failings in report
The Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry has highlighted a toxic sales culture and a failure to regulate wrongdoing as major issues in the interim report handed down by Commissioner Kenneth Hayne today.
The report flagged issues with fees charged for little or no service provided as deeply problematic, including questioning how it reached a point where fees were charged to deceased people.
"Too often, the answer seems to be greed - the pursuit of short-term profit at the expense of basic standards of honesty," Hayne wrote in the report. "How else is charging continuing advice fees to the dead to be explained?"
Hayne said that a culture clearly existed where profits were put first and staff performance at every level was based on sales and profit.
The report also suggested that regulators had failed to act sufficiently to sanction wrongdoers.
"When misconduct was revealed, it either went unpunished or the consequences did not meet the seriousness of what had been done," Hayne wrote.
He found that while laws already existed prohibiting much of the problematic behaviour, most especially in requirements that Australian Financial Services Licensees provide services "efficiently, honestly, and fairly", the answer to reform may not lie in extensive regulatory change but rather simplification of laws and better enforcement.
AUTHOR
Hannah Wootton
Recommended for you
ETF provider VanEck has announced its intention to launch a uranium and energy solution as global political agendas point to expansion in this sector.
PIMCO has announced the launch of a new active fixed-income ETF, marking its fifth active solution on the Australian market after the launch of four ETFs earlier in the year.
With the Australian advice market being a target for US private equity firms, a US advice commentator has shared lessons from his overseas experience, and why PE may be less attractive than initially expected.
Financial advisers are reminded to ensure their CPD is up to date with the Financial Services and Credit Panel making its second determination in a week after an adviser failed to meet the requirements.
