RG 255 potentially blurs lines
The corporate regulator's guidance that digital advice licensees are responsible for advice that does not comply with the law has the potential to blur lines when a traditional adviser uses technology to automate seemingly trivial jobs, Decimal believes.
The robo-advice platform solutions provider's whitepaper on the Australian Securities and Investments Commission's (ASIC's) regulatory guide for digital advice, RG 255, said accountability for digital advice providers were infinitely stricter than the rules that applied to traditional advisers.
Decimal said that RG 255 required digital advice providers to extensively log all activity, distinguish between advice delivered digitally and advice delivered by a person, and if a person was involved it should be clear exactly who did what.
Decimal pointed to the fact that while the Corporations Act that required licensees and advisers to keep "adequate records about their business", including copies of Statements of Advice (SOA) and Records of Advice (ROA), many organisations would struggle to present SOA and ROA files for the last 12 months.
"This rule is controversial because there's the potential for the lines to blur when a traditional adviser uses technology to automate seemingly trivial jobs such as updating a client's personal details, changing bank account details, issuing risk profiling questionnaires, booking meetings, and chasing up approvals," the white paper said.
"Traditional advisers may use traditional financial planning software like XPlan or Coin to note their actions and store manually-edited advice documentation but there's no formal requirement for them to do so.
"Furthermore, the lax rules provide no guarantee that the conversations and activities recorded are an accurate representation."
Recommended for you
While returns and fees are the top priority for older Australians when it comes to their superannuation, more than one in 10 are calling for access to tailored financial advice.
Determinations by the FSCP since the start of 2025 are almost double the number in the same period of 2024, with non-concessional contribution cap errors and incorrect advice among the issues.
Whether received via human or digital means, financial advice is reportedly leading to lower stress and more confidence, according to Vanguard.
The new financial year has got off to a strong start in adviser gains, helped by new entrants, after heavy losses sustained in June.
