NEWS UPDATE: FICS opens up
Industry complaint resolution is set to be simpler and more transparent following the launch of a complaints manual published by the Financial Industry Complaints Service (FICS).
FICS chief Alison Maynard said the complaints manual will save members’ time and confusion in dealing with a complaint.
“FICS hopes that the manual won’t be needed by most members because they won’t have a complaint come to FICS in the first place. But if they do, then this manual will be a useful tool they can use,” she said.
The manual contains basic information about FICS and its processes and examples of how to respond to FICS complaints. It also answers frequently asked questions and offers other resources for members.
Recommended for you
Net cash flow on AMP’s platforms saw a substantial jump in the last quarter to $740 million, while its new digital advice offering boosted flows to superannuation and investment.
Insignia Financial has provided an update on the status of its private equity bidders as an initial six-week due diligence period comes to an end.
A judge has detailed how individuals lent as much as $1.1 million each to former financial adviser Anthony Del Vecchio, only learning when they contacted his employer that nothing had ever been invested.
Having rejected the possibility of an IPO, Mason Stevens’ CEO details why the wealth platform went down the PE route and how it intends to accelerate its growth ambitions in financial advice.
