Navigator named our number one servant
NorwichUnion’s Navigator master trust has taken out the top honour in the premier service level awards for retail financial services.
Navigator took out overall first place in the Assirt Service Level Survey awards, announced last night at a gala dinner in Sydney, while Asgard and Summit took out equal second place.
The win for Navigator comes after an extensive redevelopment of the master trust product, which took three years to complete at a cost of more than $40 million.
Colonial First State took top honours in the fund manager rankings, while Zurich came in second, and Perpetual and Norwich came in equal third.
The award polled 495 advisers gathered at random from the Financial Planning Association (FPA) member lists, and telephone directories. The survey covered 19 fund managers and eight master trust and wrap accounts.
The survey examined a range of key service features across seven categories, including quality of asset management, marketing and administration support, technical services and effectiveness of communication.
Service levels move to the fore—page 27.
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