Macquarie scoops Assirt service level awards
TheMacquarie Group has stamped its name on this year’sAssirtservice level awards, taking out top place in both the funds management and platform categories after coming in as runner-up in both last year.
The win by Macquarie in the awards, now in their 12th year, was based on the responses of 705 financial planners picked at random from across the industry and the country, according to Assirt research manager Vanessa McMahon.
On the funds management side,Colonial First StateandPerpetualwere named as finalists, after Colonial took out the award last year. On the platform side, last year’s winnerAsgardalso came in as a runner-up with Colonial First State.
Advisers were able to rank all managers and platforms in use in the retail market, with the final list shortened to 26 fund managers and 12 platforms.
Advisers were also asked to rate those managers and platforms used most often, with the groups judged on a series of criteria across a range of categories.
Assirt also awarded winners in each of these categories withMacquarie Wrap Solutionstaking out the categories of BDM Support, Administration Support and Ease of Doing Business in the master trust/wrap category.
Colonial First State, AMP Financial Services andCount’s Wealth E-account took the gongs for Communication, Technical Services and IT Services respectively.
Macquarie also fared well on the funds management side coming out on top in the areas of Administrative Support and Ease of Doing Business.AXAwas winner for BDM Support, and AMP and Colonial repeated their performance with Technical Services and Communication wins respectively, with the latter also grabbing the top award for IT Services in Funds Management.
AUTHOR
Jason Spits
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