loans.com.au claims edge on banks

ANZ/westpac/commonwealth-bank/

20 September 2012
| By Staff |
image
image
expand image

Brisbane-based online lending company, loans.com.au has claimed local resources and personnel have helped it beat the major banks to win a national customer service award for having the best call centre.

Confirming its receipt of a national Customer Service Council award this week, the company claimed that while other companies were outsourcing customer calls to places like India or the USA, loans.com.au had its customer call centre in Queen Street, Brisbane.

The online home loan lender won silver in the national Customer Service Council awards in Perth this week, beating major banks such as Commonwealth Bank, Westpac, ANZ and NAB.

Commenting on the achievement, loans.com.au managing director Marie Mortimer said although the company did its business online, it still maintained a personal touch with customers via the use of Skype, web chat and the telephone.

“Our customers deal with the same team each time they call, which speeds up the process of getting the home loan,” she said.

Read more about:

AUTHOR

Recommended for you

sub-bgsidebar subscription

Never miss the latest news and developments in wealth management industry

MARKET INSIGHTS

So we are now underwriting criminal scams?...

2 months ago

Glad to see the back of you Steve. You made financial more expensive, not more affordable as you claim, and presided ...

2 months ago

Completely agree Peter. The definition of 'significant change is circumstances relevant to the scope of the advice' is s...

4 months ago

Entireti has unveiled the new name for the AMP financial advice businesses that it acquired last year....

4 weeks 1 day ago

A Sydney financial adviser has been permanently banned from providing any financial services, with the regulator deriding his “lack of integrity, trustworthiness and prof...

3 weeks ago

Minister for Financial Services, Stephen Jones, has provided further information about the second tranche of the Delivering Better Financial Outcomes (DBFO) reforms....

1 week 6 days ago

TOP PERFORMING FUNDS