loans.com.au claims edge on banks
Brisbane-based online lending company, loans.com.au has claimed local resources and personnel have helped it beat the major banks to win a national customer service award for having the best call centre.
Confirming its receipt of a national Customer Service Council award this week, the company claimed that while other companies were outsourcing customer calls to places like India or the USA, loans.com.au had its customer call centre in Queen Street, Brisbane.
The online home loan lender won silver in the national Customer Service Council awards in Perth this week, beating major banks such as Commonwealth Bank, Westpac, ANZ and NAB.
Commenting on the achievement, loans.com.au managing director Marie Mortimer said although the company did its business online, it still maintained a personal touch with customers via the use of Skype, web chat and the telephone.
“Our customers deal with the same team each time they call, which speeds up the process of getting the home loan,” she said.
Recommended for you
More than 30 advisers fell off the FAR during the Christmas and New Year period, according to Wealth Data, with half of these coming from licensee giant Entireti.
With next-generation heirs unlikely to retain their family’s financial advisers after receiving an inheritance, Capgemini has explored how firms can work with younger generations to maintain a relationship.
The use of technology and data analytics will be a way for advice firms to grow in 2025, according to Adviser Ratings, with those who are using it successfully reporting 10 per cent higher profit margins.
With Insignia shares up 32 per cent in the past month and the firm enacting a five-year growth plan, Morningstar believes the two recent acquisition bids from private equity firms demonstrate the company is undervalued.
