FOS urges claims limit increase
The Financial Ombudsman Service (FOS) has called for a significant increase in claims limits and compensation caps for consumers and small business, and has labelled the current limits as outdated.
In its submission to the Ramsay Review, FOS has also called for the merging of the terms claims limits and compensation caps in order to reduce complexity for financial services providers and consumers.
Chief ombudsman, Shan Tregillis, said FOS had carried out financial modelling to arrive at more realistic monetary and compensation limits for general consumer disputes.
"We have looked at increases in key variables relevant to both FOS's disputes and general economic indicators," Tregillis said.
"This results in a consumer compensation range of $625,000 to $955,000 across different variables. FOS supports an increase at the upper end to future proof the system."
FOS can only currently examine disputes involving claims of up to $500,000.
Tregillis said FOS also examined data on small businesses lending, which supported the case for a broader small business jurisdiction that would allow small businesses to approach FOS in relation to a credit facility of up to $5 million in value and have the ability to access compensation of at least $1 million.
"We believe this limit would capture at least 98 per cent of all small business lending disputes," he said.
FOS also welcomed the Federal Government's announcement to extend the Ramsay Review's terms of reference to include recommendations on the establishment of a compensation scheme of last resort.
AUTHOR
Malavika Santhebennur
Recommended for you
With an advice M&A deal taking around six months to enact, two experts have shared their tips on how buyers and sellers can avoid “deal fatigue” and prevent potential deals from collapsing.
Several financial advisers have been shortlisted in the ninth annual Women in Finance Awards 2025, to be held on 14 November.
Digital advice tools are on the rise, but licensees will need to ensure they still meet adviser obligations or potentially risk a class action if clients lose money from a rogue algorithm.
Shaw and Partners has merged with Sydney wealth manager Kennedy Partners Wealth, while Ord Minnett has hired a private wealth adviser from Morgan Stanley.
