Facebook fans still blind to banks

research and ratings cent national australia bank ANZ westpac commonwealth bank chief executive

26 June 2013
| By Staff |
image
image
expand image

Banking and financial institutions have drawn over 48,000 new Facebook fans on average since February - but still figure the worst in engagement when it comes to other industries. 

In its latest Facebook performance report, The Online Circle found that the average number of fans for institutions grew from 534,778 to 937,767.  

Despite this, the engagement rate fell from 7 per cent in February to 3.4 per cent, based on an analysis over the four weeks from 13 May to 10 June. 

Banks also had the lowest number of fans when compared to the 20 industries analysed in the report. Airline, travel and tourism topped the ladder with more than 8.8 million fans. 

In relation to The Online Circle’s February report, chief executive Jeff Richardson said banks often fall short in Facebook engagement because the “fun” approach doesn’t generally work when a financial institution engages with the public. 

For the banking sector, Commonwealth Bank once again topped the list for the sector, increasing its fan base by an average of 10.9 per cent. It held a 61.5 per cent share of the Facebook conversation. 

This was followed by National Australia Bank (14.6 per cent share), Westpac (7.6 per cent share) and ANZ (5.2 per cent share).

Read more about:

AUTHOR

Recommended for you

sub-bgsidebar subscription

Never miss the latest news and developments in wealth management industry

MARKET INSIGHTS

Completely agree Peter. The definition of 'significant change is circumstances relevant to the scope of the advice' is s...

3 weeks 5 days ago

This verdict highlights something deeply wrong and rotten at the heart of the FSCP. We are witnessing a heavy-handed, op...

1 month ago

Interesting. Would be good to know the details of the StrategyOne deal....

1 month ago

Insignia Financial has confirmed it is considering a preliminary non-binding proposal received from a US private equity giant to acquire the firm. ...

1 week 3 days ago

Six of the seven listed financial advice licensees have reported positive share price growth in 2024, with AMP and Insignia successfully reversing earlier losses. ...

6 days 5 hours ago

Specialist wealth platform provider Mason Stevens has become the latest target of an acquisition as it enters a binding agreement with a leading Sydney-based private equi...

5 days 9 hours ago