Customers dissatisfied with banks

cent national australia bank westpac

23 February 2009
| By Levy. Benjamin |

Business customer satisfaction with their banks has dropped over the past six months, with a combined drop of 5.2 per cent in customer satisfaction among the four big banks, to 74.8 per cent, according to a business banking report by TNS Communications.

Westpac has seen the biggest decrease in customer satisfaction in the past six months, dropping 6.4 per cent to 75 per cent, followed by National Australia Bank with a 5.8 per cent drop. All banks have shown decreased levels of satisfaction, with an average drop of 4.8 per cent.

Only the Bank of Queensland has experienced increased satisfaction levels, with a small rise of 1.3 per cent to 92.5 per cent in six months. St George’s satisfaction levels are the highest at 82.3 per cent.

However, satisfaction levels among business banking customers have increased by 3.4 per cent compared to the previous 12-month period, while the four major banks increased their customers’ satisfaction levels by 4.5 per cent compared to the previous 12-month period.

Read more about:

AUTHOR

Recommended for you

sub-bgsidebar subscription

Never miss the latest news and developments in wealth management industry

MARKET INSIGHTS

Completely agree Peter. The definition of 'significant change is circumstances relevant to the scope of the advice' is s...

3 weeks 6 days ago

This verdict highlights something deeply wrong and rotten at the heart of the FSCP. We are witnessing a heavy-handed, op...

1 month ago

Interesting. Would be good to know the details of the StrategyOne deal....

1 month ago

Insignia Financial has confirmed it is considering a preliminary non-binding proposal received from a US private equity giant to acquire the firm. ...

1 week 4 days ago

Six of the seven listed financial advice licensees have reported positive share price growth in 2024, with AMP and Insignia successfully reversing earlier losses. ...

1 week ago

Specialist wealth platform provider Mason Stevens has become the latest target of an acquisition as it enters a binding agreement with a leading Sydney-based private equi...

6 days 15 hours ago