Conference Program 2000

Solutions 2000 Program

Solutions 2000 Program

Edition: MM1603 conference insert

File: program.doc

Words: 1600

Page: 2

Ex: Julie

Strap:

Financial Planning Solutions Summit 2000

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Conference Program

Day 1 - Portfolio Administration into the 21st Century

Melbourne 16 March

Perth - 21 March

Sydney — 6 April

8.30 - Introduction by Chair

All locations: Tom Collins, THE TOM COLLINS CONSULTANCY

8.40 - Examining the planner of 2001

•Examining how technology is changing the way the financial planning industry operates. •Analysing the results of the survey of retail discretionary master trust and wrap services

All locations: Tom Collins, THE TOM COLLINS CONSULTANCY

Tom is a regular columnist for Money Management, and Chair of the Sydney chapter of the Financial Planning Association. He has just conducted two extensive research papers one discussing discretionary master trust/wrap services and the other on Australia´s Top 100 dealer groups.

9.10 - US wrap programmes - Origins and an examination of where the industry is headed

•Types of wraps in the United States •Who´s winning the battle: Adviser versus Consumer •Fees versus Trails •Discretionary versus non-discretionary

All locations: Tony Poleondakis, Senior Vice President, ALLIANCE CAPITAL

9.50 - Case Study - Outsourcing the policy administration process

•Analysing the outsourcing market and trends in Australia and overseas •Outsourcing e-commerce and how it can reduce costs •Case study - Why outsource? •Overview of the process •Managing the outsourcing relationship (performance KPIs) and how it affects customer service and relationships with stakeholders •Analysing the impact of CLERP 6 •GST implications of outsourcing in the Financial Services Industry

Sydney: Victor Penna , Chief Executive Officer, INTEGRATED PROCESS SOLUTIONS Sydney Only

9.50 - Communicating your client´s consolidated risk exposure

•Analysing and presenting consolidated portfolio risk •Matching the portfolio risk with client risk profiles •Methods of measuring risk in consolidated portfolios

Melbourne & Perth: Dr Norman Sinclair, Managing Director, BBL FUNDS MANAGEMENT Melbourne and Perth Only

10.30 - Morning Tea and free viewing of the Financial Planning Solutions Summit Exhibition

11.00 - Internet portfolio access to clients’ holdings and transactions

•Reducing back office work •Reporting client holdings and transactions to advisers on-line •Increasing productivity through electronic feeding of retail holdings and transactions into advisers’ PMS systems •Enhancing adviser service through branded internet portfolios •Integrating wrap accounts, retail funds, shares and PMS systems All locations: Dr Gautam Tendulkar, General Manager, Financial Services, INVESTMENTLINK

11.30 - Financial planning and the new paradigm - the online revolution

•Analysing the effect technology is having on the Australian planning community, including its effect on •Productivity - Faster, Quicker, Stronger . . . •Cost structures - What you should be paying and to whom . . . •Client service - More information, more timely . . . •Supplier interaction - Increased competition and disintermediation •Competition, including the rise of active planning over the internet

All Locations: Greg Wilkinson, Chief Executive Officer, QUICKEN;

Barry Lambert, Managing Director, COUNT WEALTH ACCOUNTANTS;

Jonathon Harrison, Managing Director, HILLROSS FINANCIAL SERVICES;

Andrew Wheeler, Managing Director, LONSDALE LIMITED

12.30 - Lunch and free viewing of the Financial Planning Solutions Summit Exhibition

1.55 - Introduction by Chair

All Locations: Gordon Thirlwall, State Manager, Queensland TOWER TRUST.

2.00 - On-going management of clients and your wrap service

•The aftermath - the client is signed up - is it now all smooth sailing? •On-going client management issues for consideration •Determining the level of client servicing now required •System upgrades and the interruption to your business

All locations: Michel Scutts, National Manager, Compliance and Business Development, AMP FINANCIAL PLANNING

2.30 - Building effective wrap solutions for your practice in today´s technological environment

•Environmental factors impacting your ability to effectively deliver wrap services technology, competitor intensity, regulation, changing consumer trends •How to overcome these factors - From a Solitary Mind to Master Mind •Creating seamless integration between the planner, the client and the business partners •Focussing on high value, high competency activities and outsourcing low value, low competency activities •Tips and Traps around building effective wrap solutions

All locations: Andrew Wheeler, Managing Director, LONSDALE LIMITED

3.00 - Afternoon Tea and free viewing of the Financial Planning Solutions Summit Exhibition

3.30 - The ideal financial planning back office of the future the planner’s perspective

•To outsource or not to outsource? •Concentrating on adding real value •Addressing the issues of "administrivia" •Automate or perish!

Sydney: John Wotherspoon and Rosemary Osman, Directors, ACCUMULUS Sydney only

3.30 - Being proactive in handling complaints which arise through technology

•Identifying areas which give rise to complaints •Preventing complaints from compounding •Cost benefits of handling complaints internally •Year 2000 and other technology related case studies •Satisfying ASIC requirements •How to meet - and exceed - client expectations

Melbourne & Perth: Nicole Arendsen, Manager, FINANCIAL SERVICES COMPLAINTS RESOLUTION SCHEME Melbourne and Perth Only

4.00 - Business partnerships in the new millennium

Aligning yourself with the right business partner •Key factors in selecting the right partner •What should you expect from a business partner? •What should your business partner expect from you? •Success factors in joint ventures

All locations: Matt Lawler, General Manager, Sales, MLC

4.40 - Using technology to deliver unique client solutions

•What will clients expect from an adviser when they live in a world of free transactions? •Why isn´t a well chosen selection of balanced funds enough? •What does technology make possible? •How do you create a unique offering for each client? •How can anyone smaller than a bank afford any of this?

Melbourne & Sydney: Michael O’Farrell, Senior Relationship Manager AUSMAQ Melbourne and Sydney Only

4.40 - Question and answer session with today´s presenters

Facilitated by Tom Collins, this session will give the Western Australian audience an opportunity to put the speakers and panelist´s ideas under the microscope. Perth Only

5.30 - Cocktail reception in Financial Planning Solutions Summit Exhibition Hall

Day 2 - Examining The Online Financial Planner Of The Future

Melbourne 17 March

Perth - 22 March

Sydney - 7 April

8.40 - Introduction by Chair

All locations: Paul Resnik, Joint Managing Director, ProQuest

8.50 - Online financial planning - An Australasian view toward North America

New online services, including a new structure for products, will make Australia the development ground for Asia and North American wealth management. Warren Parish will cover the latest development in tools for Financial Planners in Australia, New Zealand and worldwide.

•Examining the introduction of American-style products and services, and their impact on the way financial planners work. •The latest and future movements of some of the exciting new breakthroughs within the worldwide finance industry, including wrap services •Analysing the convergence of fund managers, traditional brokers and financial planners the integration of the buy and sell side

All locations: Warren Parish, Strategic Planning, GBST

9.40 - Maintaining control over outsourced administration

•Analysing the overwhelming trend in the industry for financial planners to outsource their administration •Maintainin