CBA tops big bank satisfaction poll
Clients of the Commonwealth Bank of Australia (CBA) are the most satisfied of the Big Four banks' customers, Roy Morgan Research reveals.
The CBA took the Major Bank of the Month prize in the Roy Morgan Consumer Satisfaction Awards for the seventh time in 2015, with the proportion of customers reporting they were satisfied with the bank's services rising one per cent in August on the July rating, to 83 per cent.
While consumer satisfaction with the CBA climbed in August, the ANZ's slipped back last month, with ratings for National Australia Bank (NAB) — the Major Bank of the Month award winner for June - and Westpac holding steady, with the banks ranked number two and three respectively.
Among the other banks, the Teachers Mutual Bank, recorded the highest satisfaction rating from its customers of 94 per cent.
In the retail superannuation sector, Mercer topped the consumer satisfaction poll for August, with rating of 67 per cent, putting it ahead of Asgard, Colonial First State, BT and OnePath.
Of the industry super funds, ESSSuper was number one for consumer satisfaction for the sixth month this year, with a rating of 78 per cent — the same as in July — with CareSuper, Health Super, Cbus (the winner of the May and June awards) and First State Super making up the top five.
AUTHOR
Nicholas O'Donoghue
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