CBA tops big bank satisfaction poll

CBA satisfaction roy morgan research

30 September 2015
| By Nicholas |
image
image
expand image

Clients of the Commonwealth Bank of Australia (CBA) are the most satisfied of the Big Four banks' customers, Roy Morgan Research reveals.

The CBA took the Major Bank of the Month prize in the Roy Morgan Consumer Satisfaction Awards for the seventh time in 2015, with the proportion of customers reporting they were satisfied with the bank's services rising one per cent in August on the July rating, to 83 per cent.

While consumer satisfaction with the CBA climbed in August, the ANZ's slipped back last month, with ratings for National Australia Bank (NAB) — the Major Bank of the Month award winner for June - and Westpac holding steady, with the banks ranked number two and three respectively.

Among the other banks, the Teachers Mutual Bank, recorded the highest satisfaction rating from its customers of 94 per cent.

In the retail superannuation sector, Mercer topped the consumer satisfaction poll for August, with rating of 67 per cent, putting it ahead of Asgard, Colonial First State, BT and OnePath.

Of the industry super funds, ESSSuper was number one for consumer satisfaction for the sixth month this year, with a rating of 78 per cent — the same as in July — with CareSuper, Health Super, Cbus (the winner of the May and June awards) and First State Super making up the top five.

Read more about:

AUTHOR

Recommended for you

sub-bgsidebar subscription

Never miss the latest news and developments in wealth management industry

MARKET INSIGHTS

This verdict highlights something deeply wrong and rotten at the heart of the FSCP. We are witnessing a heavy-handed, op...

4 hours ago

Interesting. Would be good to know the details of the StrategyOne deal....

4 days 9 hours ago

It’s astonishing to see the FAAA now pushing for more advisers by courting "career changers" and international recruits,...

3 weeks 2 days ago

Insignia Financial has made four appointments, including three who have joined from TAL, to lead strategy and innovation in its retirement solutions for the MLC brand....

2 weeks 4 days ago

A former Brisbane financial adviser has been charged with 26 counts of dishonest conduct regarding a failure to disclose he would receive substantial commission payments ...

3 days 7 hours ago

Pinnacle Investment Management has announced it will acquire strategic interests in two international fund managers for $142 million....

2 days 10 hours ago