CBA tops big bank satisfaction poll
Clients of the Commonwealth Bank of Australia (CBA) are the most satisfied of the Big Four banks' customers, Roy Morgan Research reveals.
The CBA took the Major Bank of the Month prize in the Roy Morgan Consumer Satisfaction Awards for the seventh time in 2015, with the proportion of customers reporting they were satisfied with the bank's services rising one per cent in August on the July rating, to 83 per cent.
While consumer satisfaction with the CBA climbed in August, the ANZ's slipped back last month, with ratings for National Australia Bank (NAB) — the Major Bank of the Month award winner for June - and Westpac holding steady, with the banks ranked number two and three respectively.
Among the other banks, the Teachers Mutual Bank, recorded the highest satisfaction rating from its customers of 94 per cent.
In the retail superannuation sector, Mercer topped the consumer satisfaction poll for August, with rating of 67 per cent, putting it ahead of Asgard, Colonial First State, BT and OnePath.
Of the industry super funds, ESSSuper was number one for consumer satisfaction for the sixth month this year, with a rating of 78 per cent — the same as in July — with CareSuper, Health Super, Cbus (the winner of the May and June awards) and First State Super making up the top five.
Recommended for you
The FSCP has announced its latest verdict, suspending an adviser’s registration for failing to comply with his obligations when providing advice to three clients.
Having sold Madison to Infocus earlier this year, Clime has now set up a new financial advice licensee with eight advisers.
With licensees such as Insignia looking to AI for advice efficiencies, they are being urged to write clear AI policies as soon as possible to prevent a “Wild West” of providers being used by their practices.
Iress has revealed the number of clients per adviser that top advice firms serve, as well as how many client meetings they conduct each week.