Banks addressing concerns over queues and phone banking
Banks are addressing consumers’ concerns over service, reducing queues and developing more complete phone banking systems, according to results released by research house Canstar Cannex.
The Commonwealth Bank won first place for the most comprehensive branch and ATM network. It also offered up to 60 open branches on Saturdays, paperless withdrawals and deposits in branches, and self-service coin-counting machines.
Westpac and ANZ came second and third respectively in terms of accessibility of bank branches, with 85.6 per cent and 84.1 per cent coverage, respectively.
The National Australia Bank and credit union RediATM Network partnership came in second place for ATM accessibility, with 88.9 per cent national coverage compared to the Commonwealth Bank’s 89.9 per cent.
Suncorp Bank offered the most thorough phone banking system for bank customers, with voice recognition systems and the ability to key in your identification using your card or phone banking numbers.
AUTHOR
Benjamin Levy
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