ANZ NZ performs poorly in Better Banking survey
The offshoring of jobs is one of the major areas of dissatisfaction with ANZ New Zealand, according to a FINSEC Better Banking survey.
The survey highlighted five proposals for a 'charter for better banking', with 86 per cent of respondents supporting a commitment to stop the offshoring of New Zealand jobs and to develop New Zealand skills.
ANZ performed badly in the survey when it came to this area, with 59 per cent of respondents thinking that the bank is "getting worse in terms of showing a commitment to employing New Zealanders".
Customer services results also reflected poorly on ANZ, with 69 per cent believing that a lack of staff was a major issue. 69 per cent also felt that queuing was a major concern.
"Clearly the high rate of offshoring by ANZ and the fallout over the ING/ANZ frozen funds issue in New Zealand has dramatically impacted their customer satisfaction levels," said FINSEC general secretary, Andrew Casidy. "It rated the worst on customer satisfaction, lack of staff, long queues and pushing more products on to customers."
FINSEC is the finance sector union in New Zealand.
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