How organisations are successfully overcoming channel failure
Key to the success of attracting and retaining sophisticated consumers in today’s progressively fast paced environment is establishing a unified customer experience across all channels - though if one channel, businesses risk losing customers.
Join us for the FST Webinar to learn how organisations are successfully overcoming channel failure. Hear from industry experts Matt Surridge, Head of Business Consulting at Genesys, APAC and Boru Kagho, Head of Digital Delivery at IAG to deconstruct how organisations can create an effective omnichannel strategy that connects, attracts and retains customers.
During this webinar we will discuss:
- How financial services organisations can implement an omnichannel strategy to keep up with rapidly evolving customer expectations
- What disruptive technologies will reshape the financial services industry in the next 12-24 months, and how organisations can extract the most value
- How to deliver personalisation and consistent customer experiences in an omnichannel environment
- Key challenges faced implementing and managing an integrated omnichannel strategy
- Building your customers trust in mobile and social delivery channels
- The roadmap to multichannel integration and channel-agnosticism
+ more
Register for this featured webinar to gain critical insight on implementing an omnichannel strategy that creates satisfying customer interactions and and long lasting relationships.
Date: 3 December 2015
Time: 2:00pm (AEDT)
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