Mutual bank leads with video call centre
Defence Bank - the mutual bank formed out of the old Defence Force Credit Union - announced this week it had established Australia's first video call centre at its Melbourne head office.
It said the new service would allow the bank's customers to talk face-to-face from their homes with a banking consultant.
Announcing the launch of the new service, Defence Bank chief executive Jon Linehan described it as a significant innovation which would have substantial benefits for Defence Force personnel, many of whom found it difficult getting to a branch to conduct their business.
"We know that when people are conducting a major financial transaction, such as applying for a home loan or organising their superannuation, they prefer being able to do it in person. This technology allows this to happen," he said.
Recommended for you
With an advice M&A deal taking around six months to enact, two experts have shared their tips on how buyers and sellers can avoid “deal fatigue” and prevent potential deals from collapsing.
Several financial advisers have been shortlisted in the ninth annual Women in Finance Awards 2025, to be held on 14 November.
Digital advice tools are on the rise, but licensees will need to ensure they still meet adviser obligations or potentially risk a class action if clients lose money from a rogue algorithm.
Shaw and Partners has merged with Sydney wealth manager Kennedy Partners Wealth, while Ord Minnett has hired a private wealth adviser from Morgan Stanley.
